Privacy Policy – Chaukhamba Books

This Privacy Policy describes how Chaukhamba Books (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with chaukhambhabooks.com (the “Site”).

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information You Provide:

When you make a purchase, create an account, sign up for our newsletter, or contact us, you may provide us with:

  • Contact Information: Name, email address, shipping address, billing address, phone number.

  • Account Information: Username, password.

  • Payment Information: Details required for processing payments (e.g., credit/debit card numbers, bank account details). Note: We do not store full credit card details on our servers; this is handled securely by our payment gateway providers.

  • Order Details: Information related to your purchases, such as products ordered, order history.

  • Communications: Content of your communications with us (e.g., emails, chat messages).

b. Automatically Collected Information:

When you visit our Site, we automatically collect certain information about your device and browsing activity:

  • Device Information: IP address, browser type, operating system, device identifiers.

  • Usage Data: Pages viewed, links clicked, time spent on pages, referral sources, search queries.

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4 for more details).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Orders: To fulfill your purchases, process payments, and deliver products.

  • To Provide Services: To create and manage your account, provide customer support, and manage your preferences.

  • To Improve Our Site & Services: To analyze website usage, personalize your experience, develop new features, and enhance security.

  • For Marketing & Communications: To send you updates, promotional offers, newsletters, and other information you may be interested in (you can opt-out at any time).

  • For Legal & Security Purposes: To comply with legal obligations, enforce our terms and conditions, and prevent fraudulent or illegal activities.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We share information with third-party service providers who perform functions on our behalf, such as payment processing, shipping, website hosting, data analysis, marketing, and customer service. These providers only have access to the personal information necessary to perform their functions and are obligated to maintain its confidentiality.

  • Payment Gateways: For processing your payments, we share necessary information with secure payment gateway providers.

  • Shipping Partners: To deliver your orders, we share your name, address, and contact number with shipping and logistics companies.

  • Legal Compliance & Protection: We may disclose your information if required by law, court order, or government regulation, or if we believe it’s necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.

  • Cookies: Small data files placed on your device. They help us remember your preferences, analyze site traffic, and personalize content. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

  • Web Beacons/Pixels: Electronic files used to record information about how you browse the Site.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights (Applicable under Indian Law)

As a user, you have certain rights regarding your personal information, subject to applicable Indian laws:

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request correction of inaccurate or incomplete personal information.

  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

  • Right to Grievance Redressal: You have the right to address any grievances regarding your personal information through our designated grievance officer.

To exercise any of these rights, please contact us using the details provided in Section 8. We may require you to verify your identity before processing your request.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.